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Crm


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Author by : Jeffrey Peel
Languange Used : en
Release Date : 2002-07-03
Publisher by : Elsevier

In CRM, Jeffrey Peel defines Customer Relationship Management in a radical new way by putting communications at the center. In the past, CRM was mostly about the technology, not about the customer. In

Microsoft Crm 3 For Dummies


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Author by : Joel Scott
Languange Used : en
Release Date : 2006-08-21
Publisher by : John Wiley & Sons

Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship man

Customer Relationship Management


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Author by : ALOK KUMAR RAI
Languange Used : en
Release Date : 2012-12-05
Publisher by : PHI Learning Pvt. Ltd.

This thoroughly revised and enlarged edition brings to light the latest developments taking place in the area of Customer Relationship Management (CRM), and focuses on current CRM practices of various

Citizen Relationship Management


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Author by : Alexander Schellong
Languange Used : en
Release Date : 2008
Publisher by : Peter Lang

This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (Ci

Crm Customer Relationship Management For The Common Man


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Author by : Russ Lombardo
Languange Used : en
Release Date : 2003
Publisher by : Russ Lombardo

This book serves as a business-planning tool for any company. It provides practical, real-world advice and guidance for businesses wanting to implement a Customer Relationship Management (CRM) strateg